Shipping & Installation

In-Store Pickup, Delivery, and Payment

 

Shipping/Installation Policy 

All tables come boxed and require assembly. Enjoy DIY! If you need installation services, please contact us. Additional fees may apply.

Free delivery is only available in the Sydney, metropolitan areas currently.

Super cheap shipping rates are available for other regions. Please provide your postcode and suburb for a shipping quote.

Items will be delivered to the front door/garage on the ground floor only. Assistance is required for moving items upstairs or inside. Please contact us prior to purchase if needed.

 A cardboard collection service is available upon installation for an additional $50 fee.

Please allow 5-10 business days for processing. After purchase, please confirm the delivery address and the best contact phone number with customerservice@homelements.com.au.

Due to weight and size considerations, an able-bodied person may be required to assist with unloading certain items.

Note: Customers are required to provide a parking space for our installation service. If no parking space is provided, additional charges will apply.

Assembly services can be purchased in-store and online. Generally, our wait time is about 2-3 weeks after receiving full payment. Urgent/specified time assembly services may incur extra charges.

In-Store Pickup

For local pickup and inspection, please visit our warehouse/showroom. Due to the high volume of pickup orders, please provide at least one day's notice before coming to collect your items.

Required Documents for In-Store Pickup and Delivery

To pick up or receive your order, you will need to provide the following documents:

1. Order confirmation email (printed or electronic)

2. Photo ID; if you authorize another person to pick up your parcel, they will need photo ID and a signature

 

Free Delivery Service

Please read the following terms and conditions carefully and ensure you can comply with all terms and conditions. If not, refer to ADD-ONS to choose the appropriate service we offer for a reasonable fee.

In the absence of compelling evidence to the contrary, a signed delivery confirmation indicating goods are in good order and condition shall favor LINSY HOME ELEMENTS (ABN: 42676563401), confirming that the goods have been delivered and received without loss or damage.

For Small Items (e.g. Billiard Accessories, Table Tennis Accessories, Air Hockey Accessories, Basketball Accessories)

 

• We offer free delivery to most residential and business addresses in Australia, but some remote areas will incur delivery fees. Orders are dispatched every business day (excluding public holidays). Actual delivery times depend on the courier company and your location. We cannot control their services.

 

For Large Items (e.g. Game Tables, Furniture, Basketball Systems)

  • Delivery times are subject to our standard delivery schedule. You will receive a text and email notification at least one day in advance.
If no one is home:
  • Authorize us to leave the item at the front door/garage or
  • Change the delivery time in advance to avoid delays.
  • Items will only be delivered to the front door/garage on the ground floor (installation fees not included).
  • One-person delivery. At least one able-bodied person is required to assist with unloading. This also applies to our installation services.

If you experience any difficulties with the free delivery service/installation service, we also offer two or more persons to assist with delivery work. Additional fees will apply. Contact us for details.

Under the hazardous manual tasks policy set by Safe Work Australia, workers may be at risk of injury, such as muscle strains and sprains, back injuries, soft tissue injuries, etc. due to lifting or handling heavy items alone without assistance.

Add-Ons

We also offer these services at reasonable charges to meet various customer needs. Please contact us in advance if needed:

Moving items inside or upstairs: varies (contact us for a quote)

  • Removal of packaging cardboard after installation: $50
  • Specific delivery times: varies (contact us for a quote)
  • Two-person delivery: varies (contact us for a quote)
  • Assembly: varies (contact us for a quote)

Interstate Shipping

 

Do you deliver to my area?

  • We deliver Australia-wide.
  • Super cheap shipping rates are available; please send us your postcode and suburb for a shipping quote.
  •  Door-to-door delivery and interstate warehouse pickup services are available.
What are my payment options?

During the checkout process, you can select any of our current payment methods and proceed to place your order. Please note that we will not ship your order until we receive your payment.

When will my order be shipped, and what are the shipping charges?

Since shipping charges vary by region, they will not be automatically calculated before submitting payment information. We will send you a separate PayPal invoice for the shipping. Upon receipt of your payment, we will dispatch your order promptly.

What is the return policy?

Please refer to our return policy page for full details on our return policy.

LINSY HOME ELEMENTS (ABN: 42676563401) is not liable for performance deficiencies caused by circumstances beyond reasonable control (e.g. severe weather or natural disasters, acts of war or terrorism, riots, labor conditions, governmental actions, and disruptions to the internet).

For any questions or further details, feel free to contact us.